Frequently Asked Questions

What is OEM glass?

- OEM stands for Original Equipment Manufacture.
This means that the glass meets the original specifications for safety and quality as the glass that it came with from the factory. You should always use OEM glass to insure your safety. If you are making an insurance claim to pay for your windshield replacement, you are most likely entitled to OEM glass. You've paid for it in your policy.

Does my windshield really protect me?

- Yes.
Your windshield provides up to 60 percent of the roof crush protection in a roll-over accident. It also provides the brace for your passenger-side air bag. If your windshield pops out in a collision or rollover, your safety is in danger.

What kind of warranty should I ask for?

- Make sure it is written and covers water and air leaks.
It should be for at least a year. Many shops offer a limited lifetime warranty. Also f there is a problem with the windshield not seating properly, the shop should take care of it. Generally, all reputable shops such as IGPA members stand behind their work. If you have a problem after their installation, they will do their best to satisfy you. Don't be shy about asking for a warranty. Your safety and comfort are worth it.

Do I have to go where my insurance company tells me?

- No, you have the right to choose.
Some insurance companies imply that you will get an unsatisfactory job from any shop other than the one they want you to go to. Before you go where your insurance company wants you to go, ask whether that shops uses OEM windshields, (urethane sealant), and provides a warranty. If they don't, tell your insurance company you are not going to a shop that gambles with your safety.